Privacy policy

Last updated: 20 May 2021

Cancer Support Switzerland is a Swiss non-profit association registered as ‘d’utilité publique’ in Geneva committed to protecting your privacy. With respect to your personal information covered by this Privacy Policy (as defined in Section “Information Collected”; hereinafter the “Personal Information”), Cancer Support Switzerland is the controller of your Personal Information. We regard the lawful and correct treatment of personal information by Cancer Support Switzerland as essential in the provision of our services.

This Privacy Policy explains how we collect, hold and process your Personal Information and which rights you may have in relation with the information we process. Additional provisions contained in the contractual agreements we may have with you may supplement this Privacy Policy and form an integral part of the privacy rules. In case of contradictions and discrepancies between this Privacy Policy and any other additional provision, the latter shall override the provision of this Privacy Policy with which it is in conflict.

This Privacy Policy is addressed to:

  • Cancer Support Switzerland’s members, volunteers, subscribers, fundraisers and donors;
  • Cancer Support Switzerland’s website visitors and any third parties following our association such as individuals registered to receive our newsletter, events or other information.


We collect information directly from you through various means including when you register as a member or volunteer, subscribe to one of our services, enquire about our fundraising activities, make a donation, sign up for our newsletter or register for an event.

We also collect information from you while monitoring our technology tools and services, including our website and email communications sent to and from us. Information we may collect includes contact details (name, address, email address, phone, etc) and the reason for contacting Cancer Support Switzerland.

In addition, when you have expressly given us your explicit consent, we may also collect health and treatment information. You will be expressly informed of the intended collection and processing of such sensitive personal information and the purposes.

Cancer Support Switzerland may also collect Personal Information from other sources (including personal references and family members), with the consent of the individual or where permitted or required by law or is publicly available.

If you provide Personal Information to us about someone you must ensure that you are entitled to disclose that personal information and that the individual concerned is aware that we may collect and process such Personal Information as described in this Privacy Policy.


We also gather general information about the use of our website, in particular which pages users visit most often. We may also track popular links and use this information to personalise the way our website is used to improve the service we provide to users in a general manner but will not proceed to any targeted analysis nor be able to take any decisions that may affect you personally based on such gathered information.

We use Google Analytics which uses cookies and transmits website traffic data to servers in the US. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Google’s ability to use and share information collected by Google Analytics about your visits to the website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.


Your Personal Information will only be used to process your requests, to provide you with our services, and to provide you with information relating to our services and other related services which we think you may be interested in.

You will be asked to give your consent for any collection and processing of your Personal Information by Cancer Support Switzerland for a specific purpose expressly indicated in the consent form. In particular, with regard to volunteers or potential employees we may use Personal Information determining an individual’s suitability to be in a position of trust, including the handling of cash or working with vulnerable persons. We also use information for internal administrative purposes such as accounting and anonymised statistics to help us to understand how we can improve our services and meet the needs of people that require our help.

Where the Personal Information includes sensitive information (i.e. health and treatment information), you will be asked to give your explicit consent for the collection and processing of such information for a specific purpose expressly indicated. Should you choose or are required as part of our support programmes to provide us with your health information, Cancer Support Switzerland does not collect or use this information to provide you with opinions or endorse any particular treatment option or course of action, nor do we use this information to make decisions on your behalf or provide you with medical referrals or advice.

Please note that we will take appropriate technical and organisational measures to help protect your Personal Information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.


We will not keep your Personal Information for any longer than is necessary in light of the purpose(s) for which it was first collected. Your Personal Information will therefore be deleted when it is no longer reasonably required for the permitted purposes, in particular when you do not re-subscribe to our services or you withdraw your consent, and we are not legally required or otherwise permitted to continue processing or storing such information.


Your Personal Information is held in Cancer Support Switzerland’s office located in Geneva (Switzerland) and hosted on servers located within the EU. We use highly regarded software for our business operations compliant with the applicable laws and regulations, in particular the GDPR and the Federal Data Protection Act.

We may use the software MailChimp located in the US to communicate with you. Mailchimp’s privacy policy is available on this link:
Mailchimp’s Privacy Policy

Please note that we use a payment gateway for donations called GiveWP, their privacy policy can be found on this link:
Privacy Policy | GiveWP

We use PayPal for online donations and their privacy policy can be found by visiting this link:

We also use Stripe for credit card payments and donations, their privacy policy can be found on this link: Privacy Policy – Switzerland | Stripe | Switzerland

For certain fundraisers we use the Pacer app (, their privacy policy can be found on this link; privacy (

We also use video conferencing software such as Zoom for online meetings and classes; their privacy policy can be found on this link:


Information held by Cancer Support Switzerland relating to you will be kept confidential. We only disclose your personal information with contractors where absolutely necessary for the provision of services or business operations and where appropriate contractual and security arrangements are in place.

All Cancer Support Switzerland staff, volunteers and contractors are bound by confidentiality agreements and only authorised members of staff have access to our records to ensure confidentiality and security of your Personal Information.

Please note that we may also give access to your Personal Information to any national and/or international regulatory, enforcement or exchange body or court where we are required to do so by applicable law or regulation or at their request.


We want to ensure you have control over how your Personal Information is used. As a result, you have the right to:

  • be informed about what Personal Information is being collected and for what purpose;
  • be provided with a copy of your Personal Information we process;
  • to have your Personal Information rectified if any information held by us is inaccurate or incomplete;
  • to “be forgotten” – that is the right to have your Personal Information deleted;
  • to restrict (i.e. prevent) the processing of your Personal Information (e.g. if you contest the accuracy of the information);
  • to receive the Personal Information you provided to us, in a structured, commonly used a machine-readable format and/or transmit the information to a third party;
  • to object to us using your Personal Information for a particular purpose or purposes;
  • where the processing is based on consent, withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of processing of your Personal Information based on consent before your withdrawal.

Please note that the above rights can be limited – for example, where we need your Personal Information to comply with law or assert or defend legal claims or have other compelling legitimate grounds for the processing that override your interests, rights and freedoms. If you object or restrict to the processing of your Personal Information, or withdraw your consent previously given, we will therefore respect that choice to the extent required or otherwise permitted by law.


Any requests relating to the exercise of your rights, including requests for access and correction of any information or if you would like information deleted from our records, such requests should be sent to

For more information please contact our Data Protection Officer:
Mail: Cancer Support Switzerland, 14 Avenue Auguste-Vilbert , 1218 Le Grand-Saconnex. Tel: 022 723 20 08. Email:

You may also contact our Representative located within the EU, via: Email:


By using this website, you consent to the collection and use of your information in accordance with this Privacy Policy. Your provision of Personal Information to Cancer Support Switzerland means that you agree and consent that we may collect, hold and process your Personal Information in accordance with this Privacy Policy. If you do not agree with these terms, please do not provide any Personal Information on to Cancer Support Switzerland. None of the information that we request from you is mandatory; however, if you choose not to provide some or all of the information that we request from you, we may be hindered or unable to provide you with the services or support that you seek from Cancer Support Switzerland.

As previously indicated, in addition to this general consent, you will be asked to freely give your consent for any collection and processing of your Personal Information by Cancer Support Switzerland for a specific purpose expressly indicated in the relevant consent form.


Our website contains links to other websites outside our control and not covered by this Privacy Policy, we are therefore not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects Personal Information.


This Privacy Policy may be updated from time to time, so please check it periodically. Such updates or modifications are effective upon posting on Cancer Support Switzerland’s website. By continuing to use this website following such changes to this Privacy Policy, you agree to be bound by such modifications.